Return & Exchange

Returns or exchanges are accepted for unopened products within 30 days from the date of purchase.

If you change your mind and decide you no longer want a product, or wish to exchange it for another one, please return it to the following address along with your invoice and a brief note within 30 days of the purchase date.

Product Returns
1540 Rand Ave.
Vancouver, B.C.
V6P 3G2
Canada

When you return the products please keep these important points in mind:

  • Hair Clippers, Trimmers, Scissors and Shears are final sale and not refundable.
  • Personal Care items, Cosmetics and Liquid products are not returnable due to reasons of health, safety and quality control;
  • Products should be in the original and unopened condition;
  • Package should be in the good condition and have no damage;
  • It must be returned within 30 days from the date of your purchase;
  • You must return all products and accessories at your own expense. If you purchased multiple quantities and used part of them, we will only refund the unused portion. If a volume discount was applied, the refund amount will be determined by the quantity actually consumed.
  • For exchanges, the customer is responsible for both the return and re-shipping costs.
  • Shipping charges are non-refundable. Regardless of whether your order qualifies for free shipping, the actual shipping cost will be deducted from the total order amount. This includes a minimum charge of $15.95 for Canada Post Expedited shipping and $19.95 for Xpresspost shipping.
  • For USA/International customers: Please declare the package as 'Return Product' with a value of less than CA$20. Otherwise, additional Canadian tax, duty, and/or customs brokerage fees will be deducted from the refund.

Please securely pack your return shipment, use registered mail or a trackable shipping method, and prepay the shipping cost. We will process your return/exchange within 2 business days after we receive and inspect the item. If applicable, we will issue a credit to your original credit card or PayPal account (for credit card or PayPal orders) or send you a check (for orders paid by check or money order). If your account is not credited within a reasonable time, please contact our customer service department.

Although your order may be shipped from our third-party partner, any returns or exchanges should be sent directly to us.

Damaged, Undeliverable, Unclaimed or Refused Packages

In the case of damages, deficiencies or any product issue, please contact our customer service department within 24 hours of the receipt of your order.

If your package is undeliverable due to incorrect address, unclaimed or refused,  it will be returned or abandoned. It is customer's responsibility for the charges occur, including the original shipping and return shipping cost, and/or tax and/or other charges.